SUPPORT AND QUERIES
If you have any queries please fill in the form below and we will get back to you as soon as possible
| Query or comment |
|
| |
| Name |
|
| |
| Email address |
|
| |
| Contact number |
|
| |
|
FREQUENTLY ASKED QUESTIONS
Once you have registered as a user, you will enjoy full and unlimited access to the convenient Support and Queries facility above.
How do I search for a product using PriceFile™?
The PriceFile
™ search facility offers you the choice of five different search criteria. The facility has been optimised to use one field at a time. Therefore, you should conduct your searches using either the product's name, its manufacturer's name, its bar code, NAPPI code or a description of the product e.g. injection.
The more detailed the 'value' you enter, the more focused your search results will be.
For example:
If you type 'ACU' into the Product Name field, your search results will yield 5 pages of products that contain the letters 'ACU' in their names.
If you type 'ACUMET' into the Product Name field, your search result will yield the exact product that you are looking for.
In this way, you can either gather search results that offer a broad range of products; (e.g. you use the description 'injection' and receive numerous products from different manufacturers) or highly specific search results that offer only the exact product you need.
I have entered a product's NAPPI code into the NAPPI field and the search results do not display the product I am looking for. What can I do?
You should firstly make sure that you have entered the correct NAPPI code. If you still experience the same problem, try entering the first three or the last three numbers of the NAPPI code. This will yield a larger search result that will most probably contain the product you are looking for.
If you still have no success, try searching using the Product Name field. You may enter the full product name or a portion thereof.